Frequently Asked Questions

Everything you need to know about bringing Zimeo into your home.

How long will it take for my furniture to arrive?

Standard shipping usually takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

What is Zimeo's return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

Are your wood products sustainably sourced?

Yes, Zimeo is committed to sustainability. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.

Do you offer assembly services for large items?

We offer professional assembly services at checkout for an additional fee. If you select 'White Glove Delivery,' our team will unpack, assemble, and place the item in your room of choice.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Zimeo account and visiting the 'Order History' section.